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Privacy Statement

(Last modified: May 25, 2018)

I.             Introduction

A.            At Knowledge Observer Inc. (”Company” or “we” or “us”), we respect your privacy and are committed to protecting it through our compliance with this policy.

B.            This policy describes the types of information we may collect from you or that you may provide when you visit (the “Service”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

C.            Our registered users (“Members”) share their professional identities and credentials, engage and collaborate with their network, exchange knowledge and professional insight, post and view relevant content, explore business and career opportunities. Some content and data is also visible to non-members (“Visitors”). This Privacy Policy applies to both Members and Visitors.

D.            This policy applies to information we collect:

1.             on Service.

2.             in email, text, and other electronic messages between you and Service.

3.             through Service mobile applications, which provide dedicated non-browser-based interaction between you and Service.

E.            This policy does not apply to information collected by:

1.             us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or

2.             any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on Service.

F.            Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Service. By accessing or using this Service, you agree to this privacy policy.

G.            This policy may change from time to time, so please check the policy periodically for updates. If we make material changes to it, we may provide notice through the Service, or by other means so that you may review the changes before you continue to use the Service. If you object to any changes, you may close your account. You acknowledge that your continued use of the Service after we make changes to this Privacy Policy is deemed to be acceptance of those changes.

II.            Data Controller and Contracting Parties

A.            Knowledge Observer Inc. will be the controller of your personal data provided to, or collected by or for, or processed in connection with, our Services; you are entering into the User Agreement with Knowledge Observer Inc.

B.            If you have any questions or comments about this Privacy Policy, you can contact our Data Protection Officer at [email protected].

III.          Children Under the Age of 16

A.            Service is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on Service. We do not knowingly collect personal information from individuals under 16. If you are under 16, do not register or use or provide any information on Service or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from an individual under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about an individual under 16, please contact us.

IV.          Information We Collect About You

A.            We collect several types of information from and about users of Service that allows us to operate the Service effectively and provide you with enhanced experience on Service and related mobile apps, including information:

1.             by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other information the Service collects that is defined as personal or personally identifiable information under an applicable law (”personal information”);

2.             that is about you but individually does not identify you, such as your research area interests; and/or

3.             about your internet connection, the equipment you use to access the Service and usage details.

B.            We collect this information:

1.             Directly from you when you provide it to us. For example, when you create Service account; upload a document to public groups or private collaborate channels; contact us for support; import citations to your contributions following an automated scan; invite peers and colleagues to connect; or purchase a premium plan.

2.             Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

3.             From third parties, for example, to help us determine a location based on your IP address in order to customize certain products or services to your location.

V.           Information You Provide to Us.

A.            The information we collect on or through the Service may include:

1.             Information that you provide by filling in forms on our Service. This includes, for example; information provided

a)            At the time of registering to use the Service (for example, your name, institutional affiliation, email, and password).

b)            When you build your Service profile (for example, your educational and employment backgrounds, professional affiliations, awards and honors you received, as well as your research funding history and research related activities you are engaged in). This information allows you to develop your researcher brand, and connect with other researchers. It also allows us to deliver to you relevant content, such as suggestions about public discussion groups that may interest you and suggest potential connections. You can adjust the visibility of your public profile and control what information is viewable by third parties by logging into your profile’s setting page.

2.             When you use the Service to communicate and build relations with others, we collect that information and help you

a)            manage and leverage your contact in connection with the Service;

b)            grow your network by providing you with a template to send connection invitations on your behalf to your connections that are both Members and non-members of the Service, and by suggesting potentials contacts that you may know but are not yet connected with (as we may infer from your shared research interests, contributions, or connections). When you send an invitation to connect through the Service (either to Members or non-members of the Service), that person may have access to your profile page on the Service, including your contact information. After sending the invitation, we may also remind your invitees of your invitation on your behalf;

c)             we may make other tools available to you to sync information with the Service, and may also develop additional features enhancing your ability to use your Service account. For example, Service’s mobile apps allow you to sync your collaboration channels with the Service to allow you to collaborate with your team or with other Members of the Service.

3.             When you interact with the Service, we collect information about your interactions. For example, we collect information:

a)            about features you use, such as the search functionality.

b)            about your participation in channels.

c)             about your participation in collaboration teams.

d)            when you download one of the Service mobile apps.

e)            when you share articles on the Service.

4.             When you share your files, communications with others, and share other content (for example, text of messages, pictures, files, audio and video files). For example, when you receive a message from a Member (via direct communications or through a collaboration channel), we need to collect the content of that message to deliver it to your inbox, display it to you, enable you to reply to it, and store it for you until you choose to delete it.

5.             When posting material, or requesting further services. We may also ask you for information when you report a problem with our Service.

6.             Records and copies of your correspondence including email addresses, if you contact us.

7.             Your responses to surveys that we might ask you to complete for research purposes.

8.             When you make purchases or upgrade your services, we collect data necessary to process your payment such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

9.             Your search queries on the Service.

B.            You also may provide information to be published or displayed (hereinafter, “posted”) on public and private areas of the Service, or transmitted to other users of the Service or third parties (collectively, “Member Contributions”). Your Member Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages and you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Service with whom you may choose to share your Member Contributions. Therefore, we cannot and do not guarantee that your Member Contributions will not be viewed by unauthorized persons.

VI.          Information We Collect Through Automatic Data Collection Technologies.

A.            As you navigate through and interact with the Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

1.             Details of your visits to the Service, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Service.

2.             Information about your computer and internet connection, including your IP address, operating system, and browser type.

3.             Generate error reports and performance data of the Service. This data helps us to diagnose problems with the Service or features of the Service, and to improve our products and provide solutions. Error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred, and data about other software on your device.

B.            The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the Service and to deliver a better and more personalized service, including by enabling us to:

1.             Estimate our audience size and usage patterns.

2.             Store information about your preferences, allowing us to customize the Service according to your individual interests.

3.             Speed up your searches.

4.             Recognize you when you return to the Service.

5.             The technologies we use for this automatic data collection includes cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. We use cookies for several purposes, for example:

a)            Sign-in and authentication. When you sign into the Service using your personal Service account, we store a unique ID number, and the time you signed in, in an encrypted cookie on your device. This cookie allows you to move from page to page within the Service without having to sign in again on each page.

b)            Analytics. To provide our services, we use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of the Service.

c)             You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Service. By visiting the Service, you consent to the placement of cookies in your browser.

VII.        Third-Party Use of Cookies and Other Tracking Technologies.

A.            The Service may contain embedded content from third parties, allowing you for example to share your Scholabrate profile and profile updates on social media sites like Facebook, Twitter, Google+, or LinkedIn. When your internet browser downloads such embedded content, the remote server that hosts that content can set and read cookies. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about relating to these third parties use and operation of such embedded content, you should contact the responsible provider directly.

B.            Use of Google Analytics

1.             The Service uses Google Analytics, a web analytics service provided by Google, Inc., to measure traffic patterns to, from, and within our Site. Google Analytics uses “first party” cookies, which are text files placed on your computer, to help analyze how users use the Service. Google Analytics uses "session" and "persistent" cookies to collect standard Internet log information and to track visitor behavior information, in an anonymous form, and compile statistical reports on site activity. The information generated by the cookies about your use of the Service (including your IP address) may be transmitted to Google servers located outside Canada.  No personal, identifying information is recorded or provided to Google. As well, Google will not associate your IP address with any other data held by Google.  Furthermore, we use the Google Analytics scripting call to remove the last octet from IP Addresses before the data is transmitted to Google.

2.             We use the statistical reports generated by Google Analytics to help us make the Service more useful to visitors.

3.             For further information about Google Analytics, please refer to Google Analytics Privacy Policy.

4.             If you wish, you may opt out of being tracked by Google Analytics by disabling or refusing the cookies; by disabling JavaScript within your browser; or by using the Google Analytics Opt-Out Browser Add-On Beta available at

5.             Google Analytics Terms of Service can be found at

VIII.       How We Use Your Information

A.            By providing personal information to us when you create or update your Service account and profile, you are expressly and voluntarily accepting the terms and conditions of our User Agreement and freely accepting and agreeing to our processing of your personal information in ways set out by this Privacy Policy. Supplying to us any information deemed "personal information" by applicable law is entirely voluntary on your part. You can withdraw or modify your consent to our collection and processing of the information you provide at any time, in accordance with the terms of this Privacy Policy and the User Agreement.

B.            We use information that we collect about you or that you provide to us, including any personal information:

1.             To present our Service and its contents to you.

2.             To provide you with information, products, or services that you request from us.

3.             To fulfill any other purpose for which you provide it.

4.             To provide you with notices about your account and subscription to premium services, if any, including expiration and renewal notices.

5.             To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

6.             To notify you about changes to our Service or any products or services we offer or provide though it.

7.             To investigate possible fraud or other violations of our User Agreement or this Privacy Policy and/or attempts to harm our Members or Visitors.

8.             To allow you to participate in interactive features on the Service.

9.             To provide to diagnose product problems, and provide other customer care and support services.

10.          In any other way we may describe when you provide the information.

11.          For any other purpose with your consent.

C.            We may use your information to continually improve our products, including adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks in our search bar to improve the relevancy of the search results, or using usage data to determine what new features to prioritize.

D.            We may use your information to contact you about our own products and services that may be of interest to you. You can opt-out from receiving such promotional communication by adjusting your communication settings on your profile page.

E.            We may use the information we have collected from you to enable us to display third-party advertisements. We will not disclose your personal information for these purposes without your consent. We reserve the right to display third party advertisement on the Service or our communications with you.

F.            We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business

IX.          Disclosure of Your Information

A.            We do not sell or rent your personal information.

B.            Information and data included on your profile page, any content you share with your network, and any social interaction you take through the Service (such as commenting on posts, likes, and follows) is visible to others.

C.            We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

D.            We may disclose personal information that we collect or you provide as described in this privacy policy:

1.             To our subsidiaries and affiliates.

2.             To agents, contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

3.             To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Knowledge Observer Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Knowledge Observer Inc. about Service users is among the assets transferred.

4.             To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “Invite a Friend” feature of Service, we will transmit the contents of that email and your email address to the recipients.

5.             For any other purpose disclosed by us when you provide the information.

6.             With your consent.

E.            We may also disclose your personal information:

1.             To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

2.             To enforce or apply our User Agreement and other agreements, including for billing and collection purposes.

3.             If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Knowledge Observer Inc., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

X.           Choices About How We Use and Disclose Your Information

A.            We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

1.             Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

2.             Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own or third parties’ products or services, you can opt out by logging into the Service and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions (that is clicking “Unsubscribe”). This opt out does not apply to information provided to the Company as a result of paid subscription services or other services relating to your account.

XI.          Accessing and Correcting Your Information, and Deleting Your Account

A.            You can review, change, correct, and update your personal information by logging into the Service and visiting your account profile page. You can also update and change your profile visibility from your profile settings page. You may also download your Service data archives from your account profile page. Please note that we will not be able to process your request to download your Service data archives after you close your Service account.

B.            If you don’t think you will use your Service account again, you can delete your account permanently. You can delete your account by accessing your profile settings page, and navigating to the “Delete My Account” button found under the “My Account” tab. Please note that deleting your account means the following:

1.             Your account is deleted immediately and you won’t be able to reactivate it.

2.             It may take up to 7 days for your public profile to be removed from Scholabrate.

3.             You won't have access to any information you’ve added to your account (including your connections).

4.             Your public profile will no longer be visible on the Service.

5.             Your public profile may still be displayed temporarily on popular search engines (like Google and Bing) due to the way such sites index, collect, and update their search data.

6.             You'll lose all data associated with research projects you initiated using Scholabrate’s collaboration tools.

7.             We maintain your personal data for a period of 30 days from the date you close your account. This allows us to reconstruct your profile and connections in the event you decide to re-activate your Service account. Once the 30-day period expires, your data is deleted and we will not be able to re-construct your Service account. If you decide to join Scholabrate again at a later date, you are welcome to go through the registration process.

8.             We may retain your personal information after you close your account even after the 30-day period if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our User Agreement, or fulfill your request to “unsubscribe” from further messages from us.

9.             We will retain de-personalized information after your account has been closed.

10.          Information you shared with others (through, for example, forums, channels, network updates, or content sharing) or that others may have copied may remain visible to others after you delete your account. You may not be able to access, correct, and/or delete data pertaining to you that other Service members copied or exported out of the Service since such information may not be under our control.

C.            If you delete your Member Contributions from the Service, copies of your Member Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Service users. Proper access and use of information provided on Service, including Member Contributions, is governed by our User Agreement.

XII.        Data Security

A.            We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All communications to the Service are done over HTTPS implemented using Transport Layer Security (TLS) technology.

B.            The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of Service like message boards. The information you share in public areas may be viewed by any user of the Service.

C.            Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on Service.

XIII.       Changes to Our Privacy Policy

A.            It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Service home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Service and this privacy policy to check for any changes.

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